Howdy Partner! Our Saddle-Tough Guarantee

At Wranginch Shop, we stand behind our Western wear like a cowboy stands by his trusty steed. If your gear isn’t fitting right or meeting your expectations, we’ll make it right faster than you can say “yeehaw!” Below you’ll find all the details about our returns and exchanges process.

Quick Roundup of Our Policy:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with all tags attached
  • Exceptions: Custom items and personalized products (marked below)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

The Wranginch Returns Trail

Step 1: Initiate Your Return or Exchange

Send us a message at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Which items you’d like to return/exchange
  • Reason for return/exchange
  • Whether you want a refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #12345

Howdy Wranginch Team,

I’d like to initiate a return for my recent order (#12345). The details are below:

Item(s) for return: Men’s Premium Cowboy Boots – Brown – Size 10

Reason: Size doesn’t fit quite right

Request: I’d like to exchange for the same boots in Size 10.5

Please let me know next steps. Much obliged!

[Your Name]

Step 2: Package Your Items

Once we approve your request, we’ll send return instructions. Pack your items securely in the original packaging if possible, including all tags and accessories. We recommend using a trackable shipping method.

Step 3: Ship It Back

Send your return package to:

Wranginch Shop Returns
4049 Stonecoal Road
Toledo, US 43607

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: We Process Your Request

Once we receive and inspect your return (usually within 3-5 business days), we’ll process your refund or ship your exchange. You’ll receive an email confirmation when complete.

Refund Details

Refunds are issued to your original payment method within 5-7 business days after we process your return. Shipping fees are non-refundable unless the return is due to our mistake.

Exchanges

Want a different size or color? We’ll happily exchange your item as long as it’s in new condition. If the new item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.

Items That Can’t Be Returned

For hygiene reasons, we cannot accept returns on Men’s Belts & Buckles that have been worn or removed from original packaging.

All custom or personalized items (including engraved belt buckles) are final sale unless defective.

Damaged or Defective Items

If your Western wear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement pronto or issue a full refund, including shipping costs.

Remember Partner…

We want you to be as happy with your Wranginch gear as a cowboy is with his favorite hat. If you have any questions about returns or exchanges, don’t hesitate to reach out. We’re here to help!

Yours in saddle-tough customer service,

The Wranginch Team